{"id":5293,"date":"2020-10-12T14:23:24","date_gmt":"2020-10-12T12:23:24","guid":{"rendered":"https:\/\/veganandsmart.de\/faq\/"},"modified":"2020-11-24T18:31:29","modified_gmt":"2020-11-24T17:31:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/veganandsmart.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n  <div class=\"banner has-hover\" id=\"banner-777122698\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n                                    <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-878274282\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text \">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<h1>FAQs<\/h1>\n          \n\n          <h3>Frequently asked questions<\/h3>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-878274282 {\n  width: 60%;\n}\n#text-box-878274282 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-777122698 {\n  padding-top: 195px;\n}\n#banner-777122698 .overlay {\n  background-color: rgb(255, 255, 255);\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2220934953\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2220934953-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-care-for-my-vegan-&#038;-smart-product?\" aria-expanded=\"false\" aria-controls=\"accordion-2220934953-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I care for my vegan &amp; smart product?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2220934953-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2220934953-label\">\n\t\t\t\n\n<p>Clean your product with a damp (<strong>not <\/strong>wet) clean cloth that you have previously moistened in a mixture of warm water and soap.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2925170723\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2925170723-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-quickly-will-my-order-be-shipped?\" aria-expanded=\"false\" aria-controls=\"accordion-2925170723-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How quickly will my order be shipped?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2925170723-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2925170723-label\">\n\t\t\t\n\n<p>Your order is usually handed over to our shipping service provider within 24 hours. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-71938639\" class=\"accordion-item\">\n\t\t<a id=\"accordion-71938639-label\" class=\"accordion-title plain\" href=\"#accordion-item-to-which-countries-do-we-deliver,-how-much-does-shipping-cost-and-how-long-does-it-take?\" aria-expanded=\"false\" aria-controls=\"accordion-71938639-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>To which countries do we deliver, how much does shipping cost and how long does it take?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-71938639-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-71938639-label\">\n\t\t\t\n\n<p>We deliver worldwide.<\/p>\n          \n\n          <p><strong><em>Within Germany:<\/em><\/strong> Free shipping, delivery is usually after 3-5 working days*.<\/p>\n          \n\n          <p><strong><em>Within Europe:<\/em><\/strong> We charge a flat rate of 5\u20ac for shipping within Europe. The delivery usually takes place after 3-7 working days*.<\/p>\n          \n\n          <p><strong><em>Rest of the world:<\/em><\/strong> We charge a flat rate of 10\u20ac for shipping to all countries outside Europe. The delivery usually takes place after 8-14 working days*.<\/p>\n          \n\n          <p>*Please note that due to the current corona pandemic there may be delays in transportation. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1694031215\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1694031215-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-cancel-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1694031215-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I cancel my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1694031215-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1694031215-label\">\n\t\t\t\n\n<p>As long as your order has not yet been shipped, you can easily cancel your order free of charge by e-mail.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1698377493\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1698377493-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-return-my-order-free-of-charge?\" aria-expanded=\"false\" aria-controls=\"accordion-1698377493-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I return my order free of charge?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1698377493-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1698377493-label\">\n\t\t\t\n\n<p>Unfortunately it is not yet possible for us to cover the costs for the return shipment, we hope for your understanding.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1560764544\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1560764544-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-can-i-cancel-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1560764544-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long can I cancel my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1560764544-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1560764544-label\">\n\t\t\t\n\n<p>The cancellation period is 14 days from the day of receipt of the goods. Should you wish to cancel your order, please contact our customer service in advance. You can find the contact form in the Recall <a href=\"https:\/\/veganandsmart.de\/en\/cancellation-policy\/\">section<\/a>. A refund of the purchase price is no longer possible after expiry of this period.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5293","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.6 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - Vegan &amp; Smart<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/veganandsmart.de\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:url\" content=\"https:\/\/veganandsmart.de\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Vegan &amp; 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